7th March 2025 - Discussion with a Cloud Services Provider CEO

A fantastic discussion with the CEO of a cloud services provider who had lots of experience with lots of service provider models.

Morsels of wisdom

Don't go with hourly support contracts, it's puts yourself and the customer on opposite sides of the fence. One where you want the customer to use up their hours and on the other side the customer actively avoids using the hours even when it could be of much higher value to them.

This was a great comment as it's something I've seen done with a lot of customers when working in Web Development where it's support that the customer actively tries to prove they don't need so they eventually cancel the support contract.

Important Questions pltfrm.team needs to answer

If one of the important parts of our ideal customer persona is that they're primed and ready to leave the cloud environment, what sort of workloads does this customer have?